Quit it properly, then open it again.
Not the red button ā that just hides the window. āQ, count to three, start it again. This genuinely fixes an embarrassing share of everything.
Support
Right. What's it done now?
There is no queue, no chatbot, no “tier one” and no cheerful person reading a script at you. There is me, a laptop, and a genuine wish that the thing had worked properly in the first place.
Raise a ticket and you get a reference code. That code is how you come back and read the reply — no account, no password, nothing to forget except the code, which you should probably write down. š
Before you type anything, honestly, try these:
Check you're on the newest build.
If you're testing, TestFlight will have an update waiting far more often than you'd think. There's a fair chance I already fixed it and forgot to tell you.
Write down what you were doing.
Three sentences: what you did, what you expected, what happened instead. That is the difference between a fix tonight and a fortnight of me guessing.
Job docket
Already raised one? If you have your TS- reference,
you can read the reply and add to it.
Your email is only for answering the ticket. It is not a mailing list, it is not sold, and nobody else sees it. The privacy page is short and says exactly that.